Job Description :
Senior BSA
San Jose, CA
Applications Senior Business Solutions Analyst (BSA) - Sales will be responsible for collaborating with IT and Sales Ops to understand key business objectives and IT delivery capabilities to provide fully integrated solutions. The Senior BSA – Sales is a key driver toward the development of functional requirements and determines their impact to business objectives. Deviations between current and to-be states are highlighted and effectively communicated to primary stakeholders. The Senior BSA – Sales also has a critical partnership role, working closely with Project Managers to develop project plans, work breakdown structures and deliverables for overall solution delivery. Overall, the Senior BSA – Sales will take the lead in defining the capabilities that solutions must perform in support of the user''s needs.
Responsibilities:
Understands and translates the Sales business strategy, business goals, and business processes into a solution.
Maintains and continuously improves Sales processes enabled by integrated Microsoft Dynamics and related Sales and Marketing cloud and on-premise enterprise applications.
Directs configuration within Microsoft Dynamics and other Sales & Marketing applications
Prepares specifications for system enhancements and customization, provides training and leadership to super-users, performs system admin role, maintains data standard models, manages user security.
Serves as a Sales technology thought leader for assigned business functions and advises business partners accordingly.
Interface with business users and technical staff to translate business user requirements into technical documentation such as use cases, process diagrams, functional design documents, and other system documentation required by project lifecycle methodologies.
Analyze business requirements, explore and evaluate various options, configure the application to meet requirements, and coordinate testing with QA and User Acceptance testers.
Interface on a day to day basis with other solution analysts, business users, engineers and IT managers to support business operations.
Be a major player in business process improvement and a catalyst for building mature processes.
Develop business specifications for application development or enhancements and be the key interface between users and engineers.
Provide Level 3 end user support as called upon by the Production Support Team.
The Person:
Innovation, creativity and an outside-the-box mindset are all keys to your success as you work with stakeholders and delve into the real business needs of the client and not just take the face value of what the needs may be.
Self motivated with strong leadership and presence
The ability to build credibility and trust with both team members and senior management
Excellent presentation oral and written communication skills
Strong negotiation and conflict-resolution skills
Ability to lead by influence and impact business decisions/processes through effective networking
Ability to balance multiple tasks/priorities, consistently meeting deadlines
Excellent interpersonal and collaborative skills
Strong influencing and negotiation abilities
Must have good presentation skills.
Ability to defuse tension among project team, should it arise.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Must possess critical thinking, problem solving, and decision-making skills
Ability to tolerate stress
Requirements:
BA/BS degree in Computer Science or related field
Minimum 7-10 years writing IT requirements experience in a complex work environment
Minimum of 5 years performing specification and analysis of enterprise Microsoft Dynamics and related projects for Sales & Marketing.
Strong understanding of Sales & Marketing business processes and integration between hosted services and on-premise enterprise applications.
Minimum 7 years working in IT with SDLC
Proficiency in documenting Use Cases, Requirements, Activity Diagrams, Sequence Diagrams and Data Flow Diagrams in a technical environment
Experience writing test plans and test cases
Experience, leading creating and working with detailed architecture diagrams and design tools
Experience participating in JAD/RAD/AGILE /Waterfall scrum sessions