Job Description :
Main areas of responsibility:
Lead requirements definition for complex projects and multi-year strategic initiatives. Identify and translate business needs into clearly defined requirements, and create documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups.
Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
Build strong relationships within the business units and support functions to understand the business needs.
Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes, and are consistent across products where possible.
Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
Provide direction and leadership to one or more IT Business Analysts.
Travel as required, approximately 10%.
Qualifications, Skills and Experience:
Required Skills
7+ years of business analysis experience with 3+ years in Commercial Auto, Property or Workers Comp policy administration.
Strong experience with policy administration solutions.
Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.
Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation
Experience operating and interfacing with business management, including interviewing, walkthrough, negotiation and presentation skills.
Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and the software functionality.
Both clear verbal and written skills are mandatory. Understanding communication channels and escalating appropriately.
Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint, Project, SharePoint, UI mock up tools etc.
Must be proficient with process modeling tools (e.g., Visio
Preferred Skills:
Experience with Guidewire PolicyCenter implementation for commercial lines strongly preferred.
Excellent problem-solving and analytical skills.
Experience with visualization tools is beneficial.
Experience supervising small teams.
Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
Team player who works well with technical and business resources.
Must be able to see tasks through to completion without significant guidance.
Personal time management skills and ability to meet individual and team deadlines.
Education:
B.A / B.S degree
Certified Business Analyst Professional (CBAP) is a plus but not required