Job Description :
Location: Charleston, SC
Type: Full Time
Salary: $105,000+ benefits

Develop, designs and communicates existing processes. Incorporates business, system and data flows. Includes key metrics that support both areas of efficiency and inefficiency
Act as a bridge between the business problems and the technology solutions
Identifies areas for improvement, either through system enhancements, reporting, revised workflow and/or user training
Develop user stories to drive system requirements, aligned with and enabling business process change
Manage the Customer/IT relationship with various sales, service, success and related leadership roles
Gains acceptance of process efficiencies and obtains senior management buy-in based on quality, cost savings and/or performance expectations
Prepares preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design
Participates in design reviews to ensure that business processes are properly supported; responsible for updated proposed workflows
Supports the development of training material, participates in the implementation, and provides post-implementation support. This may involve the development of project plans and often requires project management skills
Monitors implementation of new processes to ensure acceptance/adherence and subsequent changes
Develops and maintains detailed process maps and related metrics that cross systems and business functions
Drives fact based decision making utilizing metrics and system derived analytics

Strong understanding & experience with Workday, and/or multiple Financial Systems
Strong understanding or experience with process definition methodologies
Highly proficiency with Microsoft Visio and/or other modeling tools
Excellent written and oral communications skills
Effective presentation of ideas to larger groups
Gathering feedback and following up on action plans
History and knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results

Experience, Education, and Training:

Bachelor’s degree required
3-5 years professional experience in Financial Solution and billing solution design
A history of progressive responsibilities in the administration of information systems
Six Sigma Green Belt Certification preferred
Order to Cash/Salesforce CPQ experience a strong plus