Job Description :
Job Title: Senior App Engineer - JAVA
Job Location: South San Francisco, CA
Job Duration: 12+ Months Contract

Job Description:
Provide inputs to Support Leadership for decision making during Sev1, Sev2 and Sev 3 incidents
Participate in RCA/post-mortem activities
Provide internal and external customers with application specific support
Drive cross-team collaboration, implementation, process and efficiency to ensure appropriate business response is met during training and sales cycles.

Key Responsibilities:
Assist internal customers and coworkers and provide a high level of customer service when providing application support
Maintain knowledge of current and new technologies, and research problems and related products required for assistance when necessary
Act as the subject matter expert on applications and process support
Ability to pick up on trending issues and make suggestions for a better process
Prioritize the impact individual issues may have on day to day production
Testing, training, QA, or other special projects as needed
Document and create knowledge base articles and user guide
Provide solutions for major escalations in complex environments in cooperation with development/support
Own training and workshops
Provide last level support on production issues
Advise and participate in architecture level decisions and implementation projects
Ability to quickly understand and articulate new product technical requirements.
Drive Operational efficiency topics.
Own, Lead and coordinate operational tasks, customer escalations, process improvements.
Design and implement corrective measures as part of continuous improvement process
Work closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery.

Knowledge/ Skills/ Expertise:
Very good understanding of application server technologies JAVA / JVM, Ruby, .Net
Very good understanding of database technologies MSSQL and MySQL, Oracle
Medium or Advanced level of Linux server administration
Good understanding of Internet technologies such as DNS
Good understanding of infrastructure technologies such as backup, clustering and virtualization
Web Server configuration and performance tuning like Apache/IIS
Good understanding of TCP/IP, SSL, SFTP and debugging skills related to packet capturing and analysis using tools like Tcpdump/Wireshark
Understanding of infrastructure and networking methodologies and practices Experience driving technical solutions
Must have demonstrated ability to work in a team with diverse backgrounds in a dynamic and rapidly changing environment
HTML/Javascript or other more recent web scripting technology experience

Key Interfaces:
Application/Platform/DB Operations Teams
DevOps
CMSD
Governance