Job Description :
Senior Analyst (KYC / Client on boarding operations analyst)
Location: Buffalo, NY
Duration: long term contract
Job Description:
External Clients
All departments within Capital Markets Sales
Compliance
Legal
Credit
Settlement Ops
Accounts Control Operations/KYC
Middle Office
Tax Operations
Key Responsibilities: Main areas of interaction
Strengthen the client relationship and ensure the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Client's products and processes
Take global ownership of client servicing issues & facilitate resolution through an engagement of cross-functional partners, while focusing on identifying opportunities to further differentiate Citi as a leading provider
Act as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities
Serve as a mentor for junior Client Onboarding Analysts, while serving as “deputy” to Client Onboarding Managers
Maintain a detailed understanding of the client’s profile while adhering to agreed service levels and leading regular service reviews to ensure client satisfaction
Serve as an advisor to cross-functional teams in identifying potential solutions/opportunities to address client needs
Utilize well-developed working knowledge of the business & the upstream and downstream influences to achieve optimal client experience
Effectively following up with clients in a timely, professional manner
Manage your own pipelines and be aware of when to escalate issues to the Client Onboarding Manager
Deliver overall client satisfaction while at the same time meeting the firm''s global audit, compliance, risk and control requirements
Build and own relationships with senior members of the firm’s infrastructure groups including but not limited to the Sales Desks across Europe, Middle East & Africa, Credit, Legal, Risk, Know Your Customer and Accounts Control.
Identify and execute operational, client experience and regulatory projects associated to the Onboarding process.
Take an active part in analyzing MIS on end to end processes for tracking turnaround times of deliverables
Work as part of a team within the EMEA Client Onboarding team. Supporting colleagues to creatively overcome hurdles and assist with avoiding delays
Support audit reviews, procedure documentation, policy change communication, and assist with identifying and solving gaps in risk areas.
Qualifications Required Qualifications: Person Specification Knowledge/Experience:
4+ years’ experience in managing Client Relationships in Financial Services operations roles desirable.
The ideal candidate will have a strong Onboarding and KYC background.
The candidate should be comfortable in a fast paced, multi-tasked environment
The ideal candidate will have knowledge of the full spectrum of products across Global Markets; Equities, Fixed Income, FX, Prime Brokerage, Futures, Clearing and Commodities.
Experience of working within a strong regulatory/control environment
Ability to manage time appropriately and is organized
Skills:
Excellent leadership and teamwork skills
Strong analytic ability, attention to detail and strong problem solving skills.
Ability to communicate (written/verbal) effectively at all organizational levels.
Excellent Interpersonal skills – ability to build relationships quickly and to gain respect/influence with key clients/internal contacts.
Strong customer service skills and senior stakeholder management skills.
Ability to plan and organize workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals.
Comfortable working independently in a dynamic and challenging environment.
Microsoft Office
Qualifications:
Degree level educated, or equivalent, with a good general academic background desirable.
Related market qualifications desirable.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Competencies:
Interpersonal & Relationship Building.
Customer Service Orientation.
Communication.
Planning & Organization – ability to manage large workloads and balance multiple priorities.
Strong Initiative & Proactive.