Job Description :
Infrastructure - Technical Trainer III (Salesforce Trainer)
Location: Philadelphia, PA
Duration: Long Term
Job Description:
Responsible for the creation and delivery of training and development programs to all levels of end-users and IT professionals.
Involved in training needs assessment process and vendor selection.
Works closely with both IT and the business to understand system and training needs for applications and packages supported.
Develops documentation for custom applications and packaged applications, using a variety of mediums as needed.
Designs training programs, classes, workshops, and Computer Based Training (CBT) and on-line help. Delivers training to a variety of audiences, understanding and applying adult learning principles.
More junior position works on and delivers training programs for standard packages and productivity tools (e.g., Word, Excel, e-mail
More senior position delivers technical training to IT professionals, and requires in-depth knowledge and experience in the systems/applications/programming languages supported (e.g., Oracle, NT, C++ Bachelor''s Degree in Instructional Technology, Computer Science, Information Systems, Education, or other related field. Or equivalent work experience. Typically has at least 5 years of training (including IT course development and delivery) experience.
Position Comments:
Duties/Responsibilities:
Develop and prepare workflow suggestions
Build content in support of the training program
Prepare training schedule
Schedule on-line, on-site and follow-up training
Additional Skills:
Travel to Sites and train and coordinate with end-users
Make suggestions, recommendations and provide support
Communicate and escalate issues to promptly and effectively resolve
Document and prepare various training checklist prior and after completion of training
Provide ongoing follow-up support to clients Desired Skills/Qualifications
Experience with salesforce.com training highly preferred