Job Description :
Salesforce Functional Testing Lead:
Function Specific and Key Responsibilities:
Collaborate with Client Implementation resources to ensure strong understanding of customer acquisition and boarding business processes, use cases, and requirements.
Create testing strategies to ensure quality Salesforce solutions
Define and manage processes to facilitate user acceptance testing events, including demos, test execution and defect management
Support Business Analysts in documenting acceptance criteria and testing requirements for positive, negative and regression testing for user stories.
Facilitate and organize testing activities for use cases, including defect resolution (tracking, triage, resolve, re-test)
Provide input into end user and production support processes based on testing results
Monitor bugs and issues reported via production support to continuously improve testing processes
Create and maintain project deliverables to ensure test plans, scripts, acceptance criteria, results, defect logs, etc are thoroughly and consistently documented using standard templates and centralized repository
Maintain an understanding of the Equifax Salesforce.com platform and functional components, including functional data model, integration between components and impacts of process and functional designs with upstream and downstream processes to ensure quality processes and solutions.
Minimum Education and/or Experience:
Bachelor''s Degree in Business Management, Computer Science, MIS, or Industrial Engineering preferred.
Minimum Qualifications and Competencies:
5-7 years of quality assurance / testing experience related to Salesforce or similar CRM system
Experience defining testing strategies, plans, execution calendars, test script catalogs, defect management processes
Experience with comprehensive testing strategies, including unit, functional, system, integration, regression, and performance testing
Experience with test automation tools, Provar experience preferred
Exceptional work ethic, customer service and interpersonal skills
Strong verbal and written communications with ability to effectively communicate with both business and technical stakeholders
Excellent presentation and facilitation skills
Demonstrated skills in negotiation, decision making, and problem solving
Ability to motivate and influence others
Ability to work in a highly matrixed business environment
Ability to work in a geographically dispersed business environment
Working knowledge of SDLC and Agile (Scrum) project methodologies
Intermediate skills with Microsoft Office Suite (Visio, Word, Excel, PowerPoint)