Job Description :
Position: Salesforce Project Manager
Location: Waukegan, IL
Duration: 12 Months
Enterprise Analytics practice is seeking candidates for the position of a Salesforce Project Manager.
Minimum Qualifications :
· Bachelor’s degree required; masters preferred
· 10+ years’ experience in SFDC project management
· Experience in Agile teams
· Proven leadership skills
· Expertise in conflict resolution
· Analytical and strong organizational skills, with excellent verbal and written ability
· Proficiency with related software tools including but not limited to ProjectManager.com, JIRA, MS Excel, etc.
· Knowledge of Salesforce Apex,Visualforce, Configuration, Best Practices, Lightning
· Experienced in handling Salesforce deployments
Job responsibilities:
· Responsible for Managed Services model implementation
· Metrics driven management of projects and service delivery
· Drive WBR, MBR and QBR with the respective client stakeholders
· Tracking and monitoring work packets related to TOMO
· Define, capture and measure performance metrics
· Lead Project meetings/scrum calls and set expectations for project team
· Facilitate to ensure there is no disruption to the service delivery
· Facilitate code reviews and ensure best practice implementation in projects
· Participate in design & build activities to ensure smooth delivery
· Engage Salesforce COE to leverage tools & accelerators
· Owns staffing needs for the program
· Tailor processes per client and Cognizant best practices
· Conducts RCA for improvement of service levels
· Identifies OKRs and ensure they are implemented within committed timeline
· Ensures that the team is productive and utilized per agreed standards
· Takes ownership of maintaining trix related to the projects financials as required by Client operations
· Ensures invoicing accuracy
· Maintains and owns timesheets of associates
· Fosters innovation and best practices