Job Description :
SFDC Agile PM with Certified Scrum Master is highly preferred

Competencies:

· Bachelor’s degree required; masters preferred

· 10+ years’ experience in SFDC project management

· Experience in Agile teams

· Proven leadership skills

· Expertise in conflict resolution

· Analytical and strong organizational skills, with excellent verbal and written ability

· Proficiency with related software tools including but not limited to ProjectManager.com, JIRA, MS Excel, etc.

· Knowledge of Salesforce Apex,Visualforce, Configuration, Best Practices, Lightning

· Experienced in handling Salesforce deployments



Responsibilities:

· Responsible for Managed Services model implementation

· Metrics driven management of projects and service delivery

· Drive WBR, MBR and QBR with the respective client stakeholders

· Tracking and monitoring work packets related to TOMO

· Define, capture and measure performance metrics

· Lead Project meetings/scrum calls and set expectations for project team

· Facilitate to ensure there is no disruption to the service delivery

· Facilitate code reviews and ensure best practice implementation in projects

· Participate in design & build activities to ensure smooth delivery

· Engage Salesforce COE to leverage tools & accelerators

· Owns staffing needs for the program

· Tailor processes per client and Cognizant best practices

· Conducts RCA for improvement of service levels

· Identifies OKRs and ensure they are implemented within committed timeline

· Ensures that the team is productive and utilized per agreed standards

· Takes ownership of maintaining trix related to the projects financials as required by Client operations

· Ensures invoicing accuracy

· Maintains and owns timesheets of associates

· Fosters innovation and best practices