Job Description :
Salesforce Marketing Cloud Admin
Location: Washington DC
Duration: 6 Month (CTH)
GC/USC

This is contract to hire, so the candidates will need to be GC or Citizens and will need to be willing to consider permanent work 6 months or sooner. The location is Washington DC.

Background/Scope of Work
The successful resource will be a logical, process-oriented thinker with two or more years of experience as a Marketing Cloud Administrator, ideally including some work with a non-profit organization. Certification in Salesforce products is strongly preferred (Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Social Specialist, Salesforce Certified Administrator Experience supporting fundraising will be considered a plus.

The Salesforce Marketing Cloud Administrator will work with Salesforce Marketing Cloud and Sales Cloud and will potentially be engaged in integrating with, or in importing data from, other systems including Blackbaud’s Raiser’s Edge and Tessitura.

This resource will participate fully in the Marketing Cloud implementation effort, working closely with the solution architect, business customers and the implementation partner.

Day-to-day project and support responsibilities will include:
- Meeting with customers and the solution architect to understand user requirements
- Working with implementation partner
- Provide technical subject matter expertise in Marketing Cloud data management
- Develop and execute marketing programs that use Marketing Cloud apps such as Email Studio, Automation Studio and Journey Builder
- Provide expertise in marketing automation processes and campaign management
- Execute development and advanced configuration activities within the platform
- Identify project risks and present alternatives to alleviate or resolve issues
- Perform ongoing technical maintenance of the platform
- Collaborate with marketing and engagement, digital, and technology teams
- Providing ongoing customer support and training
- Overseeing user acceptance testing of new features and releases

In addition, the resource will be expected to help define processes and controls for the support, development and administration of the new Marketing Cloud solution, train a backup administrator and help define the responsibilities of the permanent, staff administrator.
             

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