Job Description :
UnitedHealth Group
Minnetonka, MN
12 Month to Contract to Hire
2 Openings

What is the specific title of the position?
IT Production Support Consultant - Salesforce Dev

IDEAL CANDIDATE:
Developer and/or IT production support analyst; Healthcare background is an advantage but not a mandate.

* What experience will set candidates apart from one another?
Overall IT Production support maturity; customer focus attitude; Technical abilities and passion to deliver under challenging environment.

Is this person a sole contributor or part of a team?
Team

If so, please describe the team?
4

What are the top 5-10 responsibilities for this position?
Designing, developing and managing/maintaining solutions built on the salesforce.com platform
Perform testing on salesforce.com releases
Develop, test, implement and maintain application software working with established processes.
Communicate effectively with other developers, business, and QA teams
Identify opportunities to fine-tune and optimize applications of developed projects
Provide technical support and consultation for application and infrastructure questions
Salesforce Development/enhancements and problem solve
Assist in managing and coordinating all production support related activities.
Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
Be willing to work on a 24x7 on call basis as needed.
Function as a sub team lead + Salesforce technical SME
Ensure timely resolution of all production issues meeting or exceeding SLAs
Ensure that the work delivered by the team is of high quality
Work with business to prioritize production issues for resolution
Ensure that all documentation has been updated and that work product meets compliance requirements.
Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.

What software tools/skills are needed to perform these daily responsibilities?
Considering level 1 to 5 of proficiency in the field, where level 5 is higher and more proficient than level 1, we need following levels:
1. Level 3 in Salesforce admin and configuration part
2. Level 4 in Salesforce development which considers knowledge of Apex and Visualforce
3. Level 4 in Field Service Lightning
4. Level 4 in Salesforce Community Cloud for Portal Management
5. Level 4 in overall Salesforce feature knowledge for deciding the right solution approach or for troubleshooting
6. Level 2 in deployment, org management, change set management etc.
7. Level 4 in 24x7 IT production support function.

Must haves:
Should be able to demonstrate:
1. Go Getter attitude level 100
2. Problem solving abilities - level 5
3. Excellent presentation and communication skills level 4
4. Analytical abilities level 5

What skills/attributes are nice to have?
1. Healthcare knowledge
2. Experience with relational databases. MSSQL preferred.
3. Experience with Salesforce reporting and data analysis.

Where is the work to be performed?
Minnetonka

What are the work hours?
9-5 with extended support for emergencies

What type of interview process is preferred?
Skype or In Person
             

Similar Jobs you may be interested in ..