Job Description :
Experience in overall Salesforce configurations and standard functionalities
Excellent understanding of Salesforce object model and relationships
Understanding of Salesforce Roles, Profiles, permission sets and overall access & visibility management
Working knowledge of Salesforce standard reporting capabilities
Database skills are a plus
Exposure to Pharma industry preferred
Experience with Lightning or at least need exposure to Lightning is preferred
ServiceMax
Salesforce Case management and Entitlements
Overall experience with Service cloud Must have experience with SMAX
Good experience on SMAX data model and its objects like Locations, Installed Products, Work Orders
Good to have Veeva knowledge