Job Description :
Job Description/ Responsibilities
At least six years’ experience on Salesforce.com development, including Visualforce and Apex, with at least three years of experience on Service Cloud with Lightning.
Experience with Console Integration Toolkit, Apex classes (writing to work with force.com APIs/integration), Apex triggers, Visualforce Page, JavaScript, HTML, CSS, Lightning Components, SOQL and use of frameworks such as jQuery and Bootstrap.
Demonstrated ability to recognize needs, analyze requests, and propose the best solution
Strong understanding of database management and Salesforce.com configuration experience including developing Salesforce.com custom objects and workflow business rules.
Experience in Service Console Implementations with understanding of Knowledge & Case Management processes & how to automate those processes using process builder, workflow rules, visual flows, assignment rules, escalation rules, etc.
Experience in Web Services, Single Sign-On is required.
Experienced in supporting the Computer Telephony Integration (CTI) across Salesforce.
Strong in Agile Development and experience with SCRUM or similar methodologies.
Deep understanding of Digital, Cloud and Omnichannel Customer Experience concepts.
Call Center (Case Management, Solution Management, Self Service Portal) Experience
Experience in API Integrations.
Experience using Agile development practices including JIRA to manage workflow, working in Scrum Teams, and Sprint Planning.
Develop custom declarative & programmatic solutions to enhance service console channels such as Live Agent, Omni-Channel, Email-to-Case, Web-to-Case, & others.