Job Description :
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* This is URGENT need Therefore any resume submitted MUST have the following *
1 Candidate Full Legal Names:
2 Inclusive Billing rate on C2C:
3 Candidate Available date:
4 Candidate Current city/State:
5 Candidate Phone Contact # Home / Cell:
6 Candidate Email ID:
7 Candidate Visa status:
* LOCAL TO DALLAS ,TX is Preferred *
Job Description
Responsibilities:
Drive conversations within various Sales, Customer Service and Marketing teams, advising best practices, recommending process improvements and implementing system enhancements that consistently advance the overall goals of the team.
Gather, analyze and document functional and technical requirements for new projects as well as enhancements to existing solutions.
Perform application configuration activities in Salesforce.com, Service Cloud, Sales Cloud and the force.com platform.
Manage stakeholders'' expectations and negotiate solutions to their complex problems.
Build trusted relationships with all stakeholders.
Write functional and technical specifications for technical team members.
Research Salesforce production system issues, resolve user problems and escalate to next levels when necessary.
Create and execute user acceptance test plans, including everyday use cases and test scripts.
Support change control best practices, including the management of user requests/approvals, and code promotions from development and test to production utilizing Salesforce change sets.
Assist in the management and on-time delivery of all Salesforce projects, including project plans, status meetings, progress reporting, and closure activities. Identification and proactive management of risk areas is a must, as is seeing a project through to completion.
Assist in the creation and delivery of functional documentation for Sales, Customer Service and Marketing applications that support business operations.
Create, deliver and present end-user training materials to all Salesforce end users.
Experience:
3+ years'' work experience in a Business Analyst role supporting Sales, Customer Service and Marketing teams.
Preferred hands-on configuration experience with Salesforce CRM, Service Cloud, Sales Cloud, Marketing Cloud and the Force.com platform.
Comfortable configuring SAAS based applications.
Experience creating and executing unit, integration and user acceptance test plans is desired.
Effective written, verbal and presentation skills with the natural ability to collaborate with business stakeholders at all levels of the organization.
Comfortable managing multiple projects and priorities with the ability to self-manage effectively and efficiently.
Excellent problem-solving and investigative skills.
Plus Skills:
General knowledge of how to write simple SQL and SOQL queries is a plus.
Experience with IPAAS tools such as Dell Boomi, Jitterbit, Informatica, SSIS, etc. as well as familiarity with SOAP and REST Web services access protocols using the Salesforce Dataloader and the Salesforce.com IDE is a plus.
Any APEX, Java, Java Script, Groovy script or VisualForce development experience is a plus.
PLEASE FEEL FREE TO CALL: KRISHNA ON