Job Description :
Senior Business Analysts
Relevant Experience: 4+ years in a consulting function
Education: Bachelors Degree
Critical Needs
Minimum 3 Salesforce.com full life cycle implementations
Strong experience in either the Sales, Service or Marketing Cloud platforms (exposure to Big Machines, Apttus, Cameleon a plus)
Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)
Ability to lead onshore and off-shore teams in the development of business solutions

Roles & Responsibilities
Lead all or portions of the functional components of a Salesforce.com project: developing requirements and designing prototypes, testing & training strategies
Lead or support defining and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions.
Understand requirements (functional and technical) needed to address client needs
Assist with the scoping and planning of Salesforce.com and CRM related projects
Support and contribute to RFP responses and other sales related activities
Perform routine administration functions for Salesforce.com
Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce.com projects
Participate and coordinate the delivery of work product with offshore teams across project phases
Certifications
Certified Salesforce Administrator
Certified Salesforce.com Sales Cloud and/or Service Cloud Consultant

Project Manager
Relevant Experience: 8+ years
Education: Bachelors Degree, Masters degree a plus
Critical Needs
Minimum 3+ years managing complex CRM software projects as an external consultant for a Global Consulting firm (onsite/offshore model)
Minimum 5 + years implementing Salesforce.com technology based applications
Knowledge and experience with both waterfall and agile project methodologies
Exceptional analytical and quantitative skills with great attention to detail
Ability to manage expectations (e.g., technology design, personality differences) with client while suggesting solutions that result in desired outcomes
Excellent presentations development, verbal and written communication and delivery ability (to all levels of the organization)
Excellent meeting management skills (e.g., agenda, managing expectations, facilitation, follow-up)
Exposure to a multiple industries, B2B and B2C business models.

Roles & Responsibilities
Responsible for the delivery of a Salesforce.com project or portions of a Salesforce.com project
Accountable for developing, managing (i.e., change control ) and communicating project scope for Salesforce.com related projects
Leverage understanding of Salesforce.com functionality and design to provide recommendations and guidance to meet project goals
Ensure quality and completeness of project financials (e.g., labor, capital and operational expenditures) for estimates, budgets and actuals
Ensure clear communications of project responsibilities, issues, risks (e.g., expectations, assignments, reviews) necessary to ensure desired project outcomes
Facilitate issue resolutions between team members in a manner that keeps everyone productive and highly motivated.
Develop and manage project control efforts: project plan, work breakdown structure, meeting calendars (e.g., Steering committee), change control, commination plan, risk management etc.
Ability to manage, mentor and lead teams.
Ensure coordination of work efforts across workgroups (e.g., US based and offshore teams)
Internal and External Stakeholder management.
Act as a single point of escalation across project groups
Software
Efficient with MS Project
Certifications
PMP Certification a plus
Certified Salesforce.com Sales Cloud or Service Cloud Consultant a plus
             

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