Job Description :
Salesforce Business Analyst
Location: Sanjose, CA
Duration: 9+ Months

Minimum Qualifications:
8+ years of experience as a Functional Architect, Business Analyst or Consultant in a mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrix organization.
Led 2-3 end to end Salesforce CRM implementations as a Business Analyst.
Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
Hands on Experience with Salesforce Configuration
Experience with Salesforce custom development
Strong Presenter & Communication Skills
Exposure to key areas including integration technologies, single sign on, master data management and agile and waterfall implementation methodologies.
Proven ability to analyze, design, and optimize business processes via technology and integration.
Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
One or more current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service Cloud), multiple certifications highly preferred
Bachelor’s degree in Computer Science, Information Systems, or other technical field or equivalent
Required Experience:
Build a clear requirements development strategy for each customer engagement.
Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
Lead discovery workshops, which include the facilitation of large audiences, solution presentations, and prototype demonstrations.
Ability to organize and drive process reengineering sessions
Experience in Service Cloud will be preferred
Responsible for identification and inventory of customer process pain points and gaps in best practices.
Perform rapid analysis and decomposition of complex business information into technical process components.
Perform business process modelling, User experience modeling and basic technical architecture diagramming.
Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
Comfortable building and demonstrating prototypes in Salesforce.
Strong presenter to Business as well as technical teams.
Comfortable with heavy involvement in user acceptance test planning.
Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
Has hands on experience in several mid-size, global implementations using Salesforce in some of the following areas:
System Implementation & Adoption
Salesforce Service Cloud (including CTI)
Salesforce Communities and Mobile
Salesforce platform development
Salesforce’s Apex programming language