Job Description :
Position: Salesforce Business Analyst
Location: Palo Alto, CA
Duration is 6+ Months
Rate: Open
Job Description:
Salesforce Business Analyst
Job Purpose
Specify requirements and/or design solutions for business information systems and incorporate new technical systems to improve work-flow, production, efficiency and effectiveness. May serve as project lead.
Core Duties
· Translate business processes into system requirements and/or development of systems solutions.
· Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs.
· Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system issues.
· Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation.
· Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing.
· Develop instructional materials, training and job aids.
· Advise users requiring assistance in solving complex problems or issues regarding management and business systems.
· Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users.
· Liaise with external vendors or partners in support of business systems, which may include system development, implementation and/or operations.
· Coordinate the implementation of new or modified business systems
Education and Experience
Bachelor's degree and five years relevant experience or a combination of education and relevant experience.
Required Knowledge, Skills, and Abilities
· Knowledge of, computer system capabilities, business processes, and work flow.
· Experience with enterprise applications and understanding of database driven applications.
· Strong understanding of the software development life cycle.
· Knowledge of principles and techniques used in conducting management studies and in systems analysis.
· Current knowledge of rapidly changing computer technology.
· Skill in conducting interviews and facilitating group meetings.
· Skill in developing and conducting training programs.
· Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
· Strong listening, negotiation and conflict resolution skills.
· Ability to design and document complex business systems.
· Proven problem solving and analytical thinking and ability to approach problems logically and systematically.
Desired Knowledge, Skills, and Abilities
· Proven experience with Agile and Waterfall project management methodologies strongly desired.
· Proven ability in writing business requirements documents, process flows (swim lanes) for current state and future state strongly desired.
· Proven ability in writing user stories and acceptance criteria under Agile methodology strongly desired.
· Proven ability in writing test cases and test scenarios strongly desired.
· Proven ability to build relationships to achieve results in a consensus driven environment strongly desired.
· Solid negotiation, persuasion, and facilitation skills strongly desired.
· Solid experience with MS Office tools (Word, Excel, Project, PowerPoint, Visio) strongly desired.
· Experience with Salesforce (SFDC) strongly desired.
· Experience with running SQLs and data queries on relational databases (Oracle) desired.
· Knowledge of quality assurance and testing practices desired.
· Understanding of Web application architecture and the technology tiers that support them, system architectures, application integration, and object oriented languages desired.Knowledge and understanding of University operations, administration and community desired.
· Experience with University Advancement systems desired.