Job Description :
Leads requirements gathering sessions, proactively drawing out requirements from stakeholders.
Performs gap analysis to identify opportunities for process improvement or management control of work flow.
Creates requirements definition documentation, including use cases, and functional specifications to capture business needs and for validation with the customer and shared with project stakeholders.
Creates workflow diagrams to document current and future business environment.
Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly.
Responds and communicates efficiently between the business, MTS (IT), and external vendors on projects and to facilitate resolution of user issues as and when necessary.
Communicates in written, oral and presentation formats to best represent and express user and organizational requirements to audiences up to mid-level management.
Forms productive relationships with internal customers by listening, clarifying, and responding effectively.
Participates in negotiations with vendors and managing vendors in their work.
Negotiates and commits to deliverables with business partner(s) and project or program team
Works closely with business users to ensure implementation activities are in alignment with business strategy and objectives
Participates in ROI and other financial analyses including developing business cases / project justifications.
Assists the business in defining scope and priorities for system initiatives (new projects and ongoing maintenance)
Assists more senior managers in the development of RFIs/RFPs.
Basic Qualifications
Exceptional communication skills – written, presentation skills, etc.
Exceptional client handling skills – able to work with all levels within the client portfolio
Demonstrated ability to deliver business-oriented solutions, across a portfolio of projects
Able to successfully manage a varied workload with minimal intervention from Management
Thorough understanding of the software development lifecycle
Ability to conceptualize current requirements against future plans
Possesses the aptitude to quickly understand work processes and flows in various business units and recognize those that could benefit from technology
Proven ability to support Business Process Re-engineering (BPR) and Change Management
Possesses an understanding of current business analysis and project management methodologies, tools and techniques
Established project management skills including familiarity with project scheduling and tracking documents
Ability to apply the following tools in business analysis and project management tasks: MS Excel, MS Project, MS Visio, MS PowerPoint. MS Word.
Experience with 3rd party packages, custom built solutions, and system integrations required.
4+ years in Business Analysis
Salesforce Knowledge is a Must