Job Description :
Interact with capability team across the organization
Work with business partners and technology partners to identify, define, interpret and clarify scope of problems/issues in terms of business and/or system requirements and processes
Document and maintain operational processes
Able to write users stories, Gather requirements, acceptance criteria and prioritization in JIRA
Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions
Evaluates design of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability and cost of ownership
Clearly communicate business requirements into technical solution to development team
Work with various team members from scrum team to ensure proper communication for business requirements
Working very closely with development team to make sure that the quality of the product is delivered
Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while driving for OOTB solutions and articulate pros/cons of customizations
Deliver optimal and scalable solutions with best practice
Support all testing, unit, system, UAT and Production deployment