Job Description :
Job Title: Salesforce Business Analyst.
Location: Mclean,VA.
The main goal of this role is to design technical solutions leveraging Salesforce capabilities + extended apps ecosystem and Freddie Mac legacy systems that will deliver accelerated value towards achieving strategic business goals with clear focus on success metrics and ROI.
This role reports into the Salesforce Center of Excellence Director. The ideal candidate is a change agent with consulting experience who will work with key business area stakeholders, the CoE team and our IT Partners to understand business processes and design, prototype, help develop enhancements, capabilities, process automation and customer’s insights that are aligned with the project vision, while mitigating risk.
Salesforce Certifications required. The candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, leadership skills to drive change, analytical and problem solving way of thought, project management skills and enthusiastic personality.
Deep understanding of Freddie Mac businesses and processes preferred.
Responsibilities:
Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Freddie Mac’s businesses using Salesforce.
Responsible for connecting business goals and challenges and for the overall design of the application solution on Salesforce.com.
Leads Discovery Workshops with key stakeholders to understand Freddie Mac’s Single Family strategic business goals, needs, processes and current use of the platform, and any other customer centric data and processes not currently on SFDC.
Analyzes and maps business areas strategic goals, processes and success metrics with Salesforce capabilities.
Demonstrates Salesforce and extended AppExchange apps that can fit our needs. Explains complex technology concepts in in simple language.
Partners with Freddie Mac’s SMEs across IT, Data Governance, Innovation Lab and other areas to design solutions that will deliver maximum value across the enterprise.
Designs solutions with maximum usability while minimizing complex code and customization.
Delivers detailed design proof-of-concepts, wireframes, prototypes, in PPT and sandbox, as needed.
Creates documentation of technical design, support plan and enable best practices and governance measures.
This role works as a team member of the CoE to deliver the complete solution for our customers, partnering with our Platform Manager and IT Partners to oversee build, testing and deployment.
Writes user stories and acceptance criteria for complex Agile deployments.
Project manage solution scope, timelines, quality and cost and escalates issues for resolution and to mitigate risk.
Drives communications with all key stakeholders including delivering project updates and gathering project sign offs from CoE Lead and key stakeholders and maintains alignment
Partners with Customer Success team to design end-user training materials and go-live support.
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
*Qualifications :
Bachelor’s degree
Salesforce Certifications required to be considered for this position: Administrator
To be considered you must have 5+ years of direct experience in all aspects of developing and implementing CRM or salesforce platform applications.
Strong understanding of key SFDC architectural concepts and how they influence design.
Change management experience.
Demonstrate ability to influence stakeholders to meet objectives.
Excellent analytical, technology, communication, decision making and problem solving skills.
Strong relationship management skills.
Preferred Skills :
Salesforce Certifications Preferred: Sales Cloud and/or Service Cloud Consultant or Analyst Consultant or other SFDC specialization.
Experience developing solutions using Apex and VisualForce
Experience in implementation projects using Agile methods and practices
Position # 2
Job Title: Salesforce Center of Excellence (CoE) Sr. Release Manager/Project Manager.
Location: Mclean,VA.
*The Role:
*
This role will plan and execute deployments of Agile iteration releases, routine changes and incidents focused on prioritized roadmap and business strategic goals, CX, scalability, quality and timely deliveries.
We are looking for a strategic thinker to plan and coordinate how releases are handled partnering with IT, to ensure that all functionality is delivered smoothly, on time and efficiently to our customers.
This role will require strong facilitation and leadership of cross-functional teams. An ideal candidate is an innovator; a change agent, someone who leverages data to challenge existing assumptions and identifies solutions, driving towards continuous process improvement.
This position is based in HQ in McLean. It reports into the CoE Director.
Key Responsibilities:
Serve as the primary point of contact with IT partners in Iteration planning activities and to oversee Agile Iterations process end-to-end.
Set and manage to consistent deployment schedules, accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
Work with System Admin team to manage change control process, following the CoE prioritization framework to ensure changes align with strategic goals and roadmap, to deliver capabilities where quality is ensured in a fast-paced, iterative environment.
Ensure all changes meet readiness criteria prior to deployment.
Work with developers to properly resolve incidents, merge conflicts, deployment errors.
Track release metrics to drive improvement and report successes/failures to CoE.
Proactively provides recommendations to optimize platform capabilities and ensure high ROI.
Requirements
Salesforce Admin or Developer Certification Required.
5+ years of experience implementing or developing Salesforce apps. Sales or Service Clouds, preferred.
3+ years as a Release Manager for software development, Salesforce.com and cloud platforms preferred.
2+ years’ experience in migration tools such as MDM Informatica, preferred
2+ years’ experience of Jenkins, Git hub
Proven experience with release management tools and concepts, including version control and branching
Exceptional organizational skills and attention-to-detail, project management experience, preferred
Experience using and following SDLC methodologies, Agile preferred
Excellent verbal and written communication skills, with ability to work with both technical and non-technical stakeholders
Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities
Accountable, able to set timelines that are reasonable and consistently met
Demonstrate ability to influence stakeholders to meet objectives
Position # 3
Job Title: Salesforce Center of Excellence Success Trainer.
Location: Mclean,VA.
*The Role:
*
This role is considered the “personal Salesforce fitness trainer” of our end users to make them successful in reaching their business goals by using the platform. This role will champion the use of salesforce, be always training and “teaching our dogs new tricks” to make users highly productivity and to drive better customer experiences.
We are looking for someone with contagious passion for Salesforce, who knows how to use the Sales and/or Service Clouds extremely well, with excellent communications skills and training experience to deliver horizontal and process specific trainings and increase adoption.
A Salesforce Certification is highly preferred. Experienced trainers with Salesforce experience without certifications will be considered and required to attain a certification as a pre-condition to join the team.
This position is based in HQ in McLean. It reports into the Success Manager at the Salesforce CoE.
Key Responsibilities:
Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Freddie Mac’s businesses by using Salesforce.
Deliver hands-on trainings on horizontal capabilities and Freddie process specific use cases of Salesforce, delivered 1:1, cross-area trainings, short video recordings, learn & lunch trainings, onsite as well virtual.
Produce training materials for end users, including quick reference guides, short video tutorials on “how to”, demo key existing functionality and heavily leverage Trailhead.
Manage Chatter Support Group, to provide solutions to end users via this channel and ensure user needs are addressed timely and accurately.
Secure training logistics such as venue/room availability, connectivity, and materials to deliver excellent customer experiences.
Maintain training portal and content library by producing new trainings (recordings) on specific themes, tips and tricks and drives roll out of these materials using Salesforce.com.
Track and measure effectiveness for trainings (attendance, feedback etc), including conducting post-training follow up with end-users and identify improvement areas. Apply key learnings to improve future programs.
Help identify platform enhancements, best practices for governance and processes based on training feedback and gaps and share recommendations with CoE team.
Support Success Manager with ad hoc requests for training received via the CoE Request Support and in the creation and communication of a monthly training plan/calendar.
Develop “hero stories” with success cases from end users to demonstrate the value around how those customers are using SFDC.
Qualifications:
BA Degree or equivalent work experience
Strong knowledge of Salesforce required
Training experience required preferably with Salesforce
Strong communication skills (written and verbal)
People management experience required
Good leadership and mentoring skills
Preferred skills:
Salesforce Certification highly preferred
Extensive experience in and strong knowledge of Salesforce
Good leadership and people management skills
Corporate training experience
Must be comfortable presenting
Position # 4
Job Title: Salesforce Systems Administrator.
Location: Mclean,VA.
Position Overview:
Freddie Mac is looking to hire a Salesforce Systems Administrator to support the Sourcing Business Services Department. The main goal of this role is to administer maintenance and deploy configuration changes for the Salesforce Sales Cloud platform adhering to the change management process, agile deployment methodology and best practices.
This role reports into the Platform Manager. Partners with our IT deployment team to resolve incidents as well as to deliver enhancements based on business strategic goals and needs. This role interfaces directly with the business and delivers great customer experience and implement solutions that ensure ROI to the business, within timeframes and with quality.
Salesforce Advanced Certification is required. Demonstrate in depth technical knowledge of Salesforce and its capabilities. Change agent and champion of Salesforce to promote best practices that can transform and empower Freddie Mac’s businesses using Salesforce.
Key Responsibilities:
1. Platform Maintenance, Security and Data Integrity
Lead system admin for the Sales Cloud. Ad hoc support to the rest of the Clouds/platform.
Works closely with the Platform Manager to understand business processes and support needs related to the Sales, Marketing areas and other smaller business areas to deliver solutions that improve these businesses.
Follows data governance, processes and best practices.
Provision/de-provision and maintain users, roles, profiles and hierarchies.
Mass transfer/re-assign records including Accounts, Contacts, Cases, Opportunities, other working with stakeholders and following processes.
Ensures users have access to the right data by managing the platform security settings, access to apps, objects, records and fields (roles, profiles sharing rules, permission sets, etc
Maintains records by performing systematic clean ups of reports, archiving of data and files in accordance to Freddie Mac’s policies and best practices.
Performs routinely data integrity health checks such as records de-dup and enrichment and works with stakeholders to facilitate mass data uploads of records, as needed.
Maintains objects and fields as needed (i.e. retire unnecessary fields), workflow updates, data validation, alerts, communication templates, etc.
Creates and maintains reports and dashboards that can deliver insights and success metrics.
Supports end users troubleshooting and resolving incidents.
Escalate to Customer Success Team requests related to training or re-training of users and provide recommendations for areas of opportunities to improve end user training.
Ad hoc support in training and adoption and mentor users/groups needing assistance.
Monitor usage and improve data quality.
2. Develop and Configure
Responsible for system configuration changes to ensure optimal platform performance, usability and meet strategic goals and needs for the business.
Engage with the business areas as needed to work collaboratively on requirement gathering, and implementing solutions for approved enhancements/changes to ensure proper design and a satisfied customer.
Implement lite enhancement changes adhering to all development, documentation, and testing protocols.
Document changes in case management and follow change processes. Document company processes and workflows.
Partner with IT Agile Business Analysts in requirement gathering, development of user stories and acceptance criteria, testing or facilitate such, with the appropriate business area as needed.
Conduct peer-testing for light changes, as needed to ensure quality and adherence to specs.
Proactively recommend solutions, processes, capabilities or apps that will enhance end user experience, enrich the 360 view of the customer, improve usability, enable productivity for users, optimize or automate processes and increase ROI.
*Qualifications :
5+ years of direct experience in all aspects of developing and implementing CRM or Salesforce platform applications.
Bachelor’s degree in Computer Science or related field.
Salesforce Advanced Certification is required
Excellent analytical, technology, communication and problem solving skills.
Strong relationship management skills.
Experience in implementation projects using Agile methods and practices, preferred.
Preferred Skills :
Experience developing solutions using Apex and VisualForce, preferred
Experience with Einstein Data Discovery, preferred
Experience with Eloqua, preferred
Additional Salesforce Certifications Preferred: Architect, Sales Cloud, Marketing Cloud, Service Cloud Consultant or Analyst Consultant.