Job Description :
Position : SFDC Architect
Location : Louisville, KY
The Knowledge Management Architect is responsible for exploring and implementing Knowledge Management (Salesforce.com) solution on the Salesforce Platform.
The Associate works hand in hand with both technical architects and developers, both on and offshore, on the project to ensure the functional and technical vision of the client is realized. The position requires the ability to lead the requirements gathering, design, and solution creation process.
Required Skill Set:
Ability to elaborate, propose and implement create solutions in Knowledge Management (Salesforce.com) from client concepts and requirements
Deep functional and technical expertise of Salesforce’s Service Cloud ?
Expertise in following modules in Knowledge Management Articles, Data Category, draft and publish version with a firm understanding how other Content Management framework works and how users can adopt Salesforce’s own functionality on Knowledge Management.
Attach to Case, recommend Knowledge articles