Job Description :
any visa/tax term

Title: Salesforce Administrator

Length: 6 Months CTH

Location: Dublin CA

Essential Job Functions:

The ESBA Salesforce Support Specialist I is a key member of the IT
operations team and is responsible for end-user support for ESBA''s
Sparkle-branded suite of applications. The role of the
Salesforce Support Specialist I is to be the first/main point of contact
for all end-users, providing day-to-day support and assisting users with
proactive best practices to enhance their use of the

Primary Responsibilities:

Provide User Access Management. Includes new hire on-boarding, internal
transfer role modification, password resets, Single-Sign On (SSO) access
and employee off-boarding.

Manage user access to reports and dashboards. Partner with Business
Intelligence to create and run specialized reports as requested.
Create new report types and generate ad hoc custom reports that are used to
track and monitor data integrity

Identify end user trends (i.e. recurring issues/requests) and proactively
work to resolve or find a solution path
Ability to leverage tools such as Data Loader and Data Import Wizard to
import mass changes to data as necessary to maintain data integrity.
Provide production support for assigned applications by troubleshooting
existing functionality to determine a root cause.

Create documentation for end users (i.e. job aids and SOP''s, user training
documentation, and production release notes)
Provide exemplary customer service
Assist in maintaining documentation on processes, policies, configurations,
controls, and training materials as the platform evolves.
Meet published SLAs for incidents and problems.

Troubleshoot and repair mobile-device access management for SparkleCharge
Salesforce application as appropriate.
Clearly capture and document production bugs, user feedback and enhancement
requests; work with product owners and development team to prioritize
Work with development team to design and implement innovative solutions
with a focus on adhering to standards, best practices and code quality

Provide support for application deployment activities. Assist with triaging
and fixing defects for the planned production releases. Document release
notes and compose end user communications

Provide application training to ESBA (as required) and coach teammates
using standard methodology with the goal of introducing and maintaining
consistent, repeatable and scalable administrative methodology throughout
the team.
Understand business needs and capability/platform roadmaps as drivers for
future work and support. Assist in developing accurate business process
design for future enhancements.

Stay current on Salesforce releases, new features, product roadmaps and
applications available from 3rd parties on the Salesforce AppExchange
Adhere to best practices, governance measures, and patterns for custom and
configured solutions on the Salesforce platform.
Attaining and achieving position competencies in relation to role

Minimum Education and Related Experience:

AA degree (or better) or documented experience in an IT support capacity
Minimum of 3 years'' experience working in HIPAA/HITECH compliant environment
Possess 5+ years'' experience providing technical support to end-users
Possess 5+ years of advancing technical skills focused on the resolution of
internal end user needs.

Proven ability to troubleshoot and resolve a wide range of hardware or
software issues
Proven ability to effectively communicate and resolve issues through a
combination of tools (email, phone, and remote desktop