Job Description :
Salesforce Admin Lead_
Dallas, TX
Duration : 1 year
Key Responsibilities:
Ownership and management of Salesforce Support Queue (production support)
Troubleshooting customer issues with customers directly either via email or on the phone
Resolution of support requests in areas such as: user management and security, data management, incidents/bugs, email-to-case, workflow/approval flow updates, reports/dashboards
Development of knowledge articles and end-user training guides for new feature releases
Maintain service level agreements and high customer satisfaction scores
Skills:
Minimum 3 year experience working with an enterprise Salesforce solution
Certified Salesforce Administrator
Self-motivated, ability to prioritize workload and assist where needed without direction
High level of attention to detail, excellent organizational skills, ability to multi-task
Analytical problem solver
Experience with data management tools such as DataLoader
Strong understanding of release management, including migration of configuration and data via change sets or other migration tools
Strong written and verbal communication skills (English)