Job Description :
Top Desired Skills
Salesforce.com Administrator Certification
Creating/Modifying Salesforce Objects
Salesforce.com End User Support
Salesforce.com New Orgs.
The Salesforce.com Administrator’s role is responsible managing and supporting our Salesforce.com system. This position will work with members of the operations team and is dedicated to Salesforce.com based systems. Areas of focus include: configuring new orgs, creating/modifying Salesforce objects, create/modify workflows/rules and adding/administering users in SFDC.
Maintain Salesforce Systems
Administer overall system setup and configurations for both desktop and mobile. Manage security and permissions, automation, user interface, integrations and data. Create and maintain system customizations as needed. Perform routine system and data maintenance.
Monitor, assess and report on Salesforce system health and usage. Identify needed system improvements.
Lead update/new release process, including review of documentation, testing, etc. Look for opportunities to leverage new features, and share with management.
Troubleshoot issues, propose and implement solutions for systems including internal Salesforce Orgs, client Communities, sales demo Orgs, etc.
Provide management, departments and individuals with data analytics support. Provide simple, meaningful and actionable reports and dashboards to assist users and track key metrics.
Develop project implementation plans where needed. Monitor and report on progress. Document issues, needs, processes and solutions as necessary.
Enhance Salesforce Systems
Collaborate on key projects to determine business alignment, needs, and system requirements. Participate in solution brainstorming, research, decision making and testing. Track work progress/status, identify risks/constraints and share/escalate issues as necessary.
Act as the Salesforce Expert for large projects, by supporting the efforts technically, and helping drive the project to successful completion. Champion best practices to further long term success of the system.
Build a deep understanding of organizational and functional priorities, challenges, etc. Research, evaluate and recommend new features, applications or process changes to enhance the overall system and increase adoption. Participate in system planning and help develop system roadmaps.
Provide End User Support
Provide support and timely resolution to end users questions, issues/errors and enhancement requests. Use Salesforce Cases to manage workload and provide regular metrics on to track the effort.
Lead/participate in system training initiatives, including creating training/communication plans, documentation and help conduct training sessions.
Conduct onboarding for new employees on Salesforce based systems, tailored to their role.
Increase organizational proficiency with Salesforce reports/dashboards.
Requirements
3+ years of experience Salesforce.com CRM Admin Experience
Certified SFDC Admin
Education - Bachelor’s Degree Preferred in IT, Business Administration
Desired Competencies - Data Integration Tools, Reporting Writing, Excellent Communicator, Handle Multiple Projects, Critical Thinking, Analytical Skills, Detail Oriented, Organization, Work Independently and in a Team
Good tenure throughout career