Job Description :
JOB DESCRIPTION:
Role: Salesforce Analyst
Duration: 6 months to Hire
Location: Austin, TX
Interview: Phone + Skype
Overview:
Salesforce.com System Administrator / Business Analyst to support our CRM initiatives. Reporting to the IT Manager Applications Development (CRM, Web, eCommerce), this role will be an integral part of the team and a partner for the Sales Operations team. This role will be responsible for identifying, developing and deploying end-user solutions in CRM systems.
The ideal candidate is interested in pushing the Salesforce application (and the ecosystem of applications around it) to the limit.
Responsibilities:
Work with Sales, Sales Operations, and Marketing executive management and end-users to manage existing salesforce application and ancillary systems
Design and create customized Sales reports and dashboards (i.e. pipeline management and forecasting) that drive informed business decisions
Perform regular data uploads/exercises, data maintenance & cleaning activities
Create and manage complex workflow rules, data validation rules and approval processes
Manage Salesforce helpdesk in providing application users with technical support, tracking resolution progress in Salesforce Cases
Provide daily administration and support of company’s Salesforce database including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types and page layouts
Create and maintain documentation on processes, policies, application configuration and help-related materials for super-users, end-users and governance staff
Lead salesforce.com major and minor releases for the company, including release cycle testing, end user feature training, and overall corporate communication
Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse
Contribute to the transfer of functional requirements to development and test teams
Help determine and translate customer needs into a solution and approach
Contribute to scope, approach, and estimating input to the proposal team
Contribute to and participate in client demonstrations and presentations
Stay abreast on updates and new releases in CRM technologies
Educate end-users on CRM functions
Qualifications:
3+ years performing Salesforce .com configuration and administration of the Sales and Service Clouds
Experience with relational databases, data models and data integration tools/processes a plus
Excellent communication and analytical skills.
Ability to work independently and as part of a team, often on multiple concurrent projects
Prior working experience with Salesforce administration, developing objects, record types, page layouts, workflow rules and approvals
Salesforce Administrator certification a plus
Experience with Salesforce.com developer toolkit, including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Force.com migration tool and Web Service a plus
Experience with AppExchange products a plus
Experience with data migration using Data Loader or 3rd party tools a plus