Job Description :
Senior IT Business Analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
The Senior IT Business Analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals and overall business strategies.
Level Expectations:
Possess advanced knowledge of the tools and processes required by the role
Function well in large-scale, highly complex, cross-functional / platform environment
Solid individual performance, but may spend considerable portion of their time providing direction for others
Share knowledge, coach and mentor lower level resources in area of expertise
May serve as technical lead in area of expertise
May have duties instructing, directing, and checking the work of others
Good communication and relationship skills, both in directing the technical team and updating leadership
Essential Functions:
Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met
Complete documentation for business requirements which guide application development efforts, working closely with the development team and business teams to ensure successful implementation of business requirements
Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition and negotiation of project scope and create appropriate scope documentation
Analyze opportunities to improve application reliability, provide recommendations for possible solutions, and work with IT and Business partners to implement solutions that enhance application and infrastructure reliability
Work with IT and Business partners to build support processes and procedures, provide ongoing support to manage application SLAs, resolve a majority of the problems and fulfill service requests that do not require application development
Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities
Communicate project status and escalates issues as needed
Qualifications:
4 - 6 years of experience in business analysis of product or software development
Experience with development methodologies is highly desired
Proven organizational skills with the ability to develop a detailed work plan to ensure project success
Demonstrated ability to organize and facilitate large cross functional meetings
Promoted consensus on a high-level view of the project and drill down into the details to obtain the requirements
Performed thorough requirement interviews with project stakeholders
Ability to document project issues, risks, assumptions and requirements
Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues
Ability to analyze and develop business scenarios and use cases
Follow policies and procedures to ensure audit and corporate compliance
Consistently deliver project status and time tracking regularly to management
Demonstrated understanding of system design concepts
Conduct comprehensive requirements reviews with project stakeholders, development and QA teams
Creating process flows and diagrams necessary to assist the requirements gathering process
Possess excellent written and verbal communication skills
Strong facilitation, negotiation, and conflict resolution skills
Ability to work in a fast-paced environment, handling multiple priorities
General PC knowledge including Microsoft Office; expert level knowledge of Excel, Visio, PowerPoint, working knowledge of Access
In-depth knowledge of SQL - preferred
Working knowledge of SharePoint - required