Job Description :
Hi,
We are looking for SIAM Pre-Sales - Solution Architect (Solution Provider & RFI/ RFP Expert) in Cary, NC/ Frisco, TX/ Chicago, IL/ NYC, NY/ NJ, NJ/ SFO, CA
Desired Profile – Experience
Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM Architecture design.
RFI/ RFP Expert
Process development and process engineering
Experience leading process implementation & improvement projects
ITSM Process / Functional Consulting
Process audit, assessment and GAP analysis
Experience 12+ years
Preferred:
Transition, Due Diligence experience preferred
Process operation and maintenance support
Service quality improvement through continuous process improvement
Experience with ITSM solutions like ServiceNow (preferred) or BMC Remedy, HPSM, etc