Job Description :
Responsibilities:
Automation and process improvement of current desktop environment focused on processes for inventory of existing assets, tracking of newly purchased assets, patching, and central management.
Serve as the main point of contact for the central management of configurations and patching.
Establish corporate desktop standards.
Research emerging technology and evaluate for company use as part of project work.
Serve as Level III Support for escalation of all end user devices and desktop issues.
Manage, maintain, and create standard build / images and the build / image creation process for all devices.
Create and maintain process and procedures including but not limited to:
Procurement / Ordering Process.
Preparation / Configuration Process.
Distribution Process.
Asset Management Process.
Usage Policies.
Vendor Management (applicable to both supply and support Vendors
Manage applications essential to business functions (e.g. AirWatch, SCCM, Avalanche, etc.
Participate in the evaluation of new vendors and implementation process upon vendor selection.
Document, manage, and maintain interaction processes between vendors, users, and support staff.
Document, manage, and maintain list of vendor escalation contacts and the escalation process.
Develop, document, and manage process to obtain feedback and metrics to evaluate vendor performance.
Maintain relationships and facilitate resolution of any vendor performance issues.
Escalation point for vendor issues.
Any other duties as assigned.
Requirements:
6 + years direct experience in an IT related field providing desktop support and systems engineering.
Strong knowledge of Windows OS, networking hardware (cabling, switches, Wi-Fi, cellular) and Mac OS, iOS. Bachelor’s Degree or equivalent experience.
Extensive knowledge of Windows OS, application packaging methodology, strong understanding of Mac OSX, iOS.
Strong to SME skills with enterprise desktop systems administration tools such as IBM Bigfix, SCCM, Flexera Admin Studio, Symantec Suite.
Experience working with all end users, application owners, and other IT stakeholders to build and support the most efficient and stable EUD experience.
Excellent verbal and written communication skills.