Job Description :
INFRASTRUCTURE & SYSTEM CENTER SUPPORT
· Manage escalations (incidents requests) from Line 1 and Line 2 teams on RSIT platforms.

· Resolutions of incidents within the accepted SLA’s.

· Management of retail information technology data centers and networks.

· Microsoft Manage cluster and Microsoft Virtual Machine Manager (ØVMM") for both data center and stores.

· Build and support cluster build and Virtual Management (WM") deployment for New Store Openings (NSO

· Build and support latest Azure technology stack where applicable, like Azure IaaS, PaaS, SaaS, SQL Azure, Azure Service Bus

· Support problem management initiatives (RCA, trend analysis)

· New build & upgrade of existing infrastructure (patching, IPAK, upgrades) IPAK automates the time-consuming task of installing a standard set of applications, security fixes, and performance enhancements on Global Foundation Service and Microsoft IT servers. Managing get current

· IPAK reduces development time for our customers by providing a predictable and secure configuration, which significantly reducing support costs incurred by operations.

· The IPAK is fully automatable or can be run manually, either locally on a single server, or remotely against a large number of Servers.

· Internet Protocol (“IP”), Service Principal Name ("SPN") and Active Directory ("AD") management.

· Lab engineering support for RSIT Lab - (supporting test environments)

· Creating KB articles.

· Represent Release Room or Ship Room("CAB") meeting for technical over view On Platform related changes.

· Continuous capacity planning for fiscal year or quarter.

· Alert Management

· Continual service improvements with automation and self-healing systems

· System Center is a Microsoft product, and an application contained within the System Center Suite.

· System Center Service Manager ("SCSM") end to end support.

· System Center Operations Manager ("SCOM”) end to end support.

· System Center Configuration Manager ("SCCM”) end to end support


Client : To be revealed at the time of submission

             

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