Job Description :
Short Description:
This position is responsible for assisting with the design and configuration of ITSM and ChaRM in the SAP Landscape.

Complete Description:
· This position is assigned SAP BASIS duties and tasks related to the Business Tax applications running on an SAP COTs application. These applications support employees assigned to multiple locations throughout the State and Country, large projects that involve multiple divisions and/or agencies and projects that include third-party development resources.
· This position requires knowledge and understanding of an SAP environment containing multiple systems and environments, including ERP, XI, Portal, Fiori, and BW as they relate to transport management.
· This position is responsible for designing, developing, enhancing and implementing the SAP ITIL tools, including ITSM and ChaRM, within an N+1 environment using Retrofit and integrating with existing HP ALM in cooperation with Developers, Vendors, and within the generic framework maintained by the State.

Skills:
1. Standard SAP Solution Manager setup and configuration – Required 5 years
2. SAP ITSM/ChaRM workflows (Standard, Best Practices, and reconciling with State requirements) - Required 5 years
3. SAP CTS+ Configuration - Required 5 years
4. SAP NWDI/NWDS Configuration - Required 5 years
5. SAP Retrofit within an N+1 Environment - Required 5 years
6. SAP Solution Manager Integration with existing Ticket Systems (Remedy and HP ALM) - Required 5 years
7. SAP ECC, CRM, SAP NetWeaver – Required 5 Years
8. SAP ECC (FI and HCM), BW, Business Objects, Solution Manager – Required 4 Years
9. ECC / EHP / SAP NetWeaver Version Upgrades and Enhancements – Required 4 Years
10. SAP Support pack/stack - downloads/upgrades via spam/saint, SDM/JSPM, SUM tool – Required 5 Years