Job Description :

Greetings from XTGlobal, Inc.!

We at XTGlobal, Inc. are currently sourcing for SAP requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity.

Title: SAP Service Delivery Lead [XTGL_40401]
Location: Waltham, MA
Type: 9 + Months Contract

Required Skills : SAP

Job Description :
To ensure the effective and efficient delivery of IT services from Client’s IS ecosystem partners working with business areas.
The primary focus will be to act as a service owner for assigned services assuring the day to day service through management of and collaboration with vendors within relevant IS processes.

Act as service owner for the defined services focusing on SAP.
Acts as resolution manager for cross-technology and cross-vendor major incidents and problems, using high level technical experience and knowledge to coordinate and priorities vendor contributions.
Define and execute Service improvements appropriate to the defined Service / Supplier.
Leads regular review meetings with suppliers to monitor progress against issues and to ensure that an agreed level of service is maintained for assigned services.
Works with Client and partner organizations to ensure operability requirements are specified, designed, developed and implemented to enable ensure reliable services.
Builds long-term relationships on behalf of Client with stakeholders in partner organizations.
Influences policies and standards for Service Design and Service Transition to ensure effective and appropriate operability requirements are included.
Within scope of control, manages costs, resources and benefits to ensure that maximum added value is achieved at minimum cost.
Defines appropriate service levels for Service Delivery partners.
Defines monitoring standards and reporting methodology.
Gives leadership to staff to enable effective service delivery.
This includes those within direct management line and matrix team within Client and partners.
Contribute to staff development and rewards, methods and standards.
Sets targets, and ensures that service performance is monitored and maintained as defined within the agreed service level agreements, service level parameters or contracts.
Ensures that detailed metrics and records are kept and that appropriate action is initiated to maintain service levels.
Identifies and implements new service performance metrics.
Ensures that those within reporting lines are appropriately developed, motivated, empowered and that they deliver appropriate results.

Job Dimensions

Reports Manages one Analyst and leads staff in partner organizations.

Budget Responsible for management and administration of a multi-million dollar budget. Identify areas for cost saving where appropriate.

Business Relationships Maintains relationships with managers across Client.

Service Delivery End to end Service Management for defined services.

External Relationships Manages the relationship within supplier organizations to Client. In particular, management of delivery to the Supplier contract associated with defined services.

Service Improvement For the area of budget responsibility, identify service improvement initiatives and drive implementation where appropriate.

Internal (Global IS) Relationships Maintains relationships with leaders and contributors across the Global IS function. Direct

Knowledge & Experience Required:
Educated to degree level in a relevant discipline or, or an equivalent combination of education, training, and experience.
Experience in operation and commercial management of IS services, ideally in a mission-critical environment.
Experience of specifying and deploying application capabilities required for effective operations: such as monitoring, events and housekeeping,
Experience of working with and deploying into operational support organizations.
Experience of deployment, operational acceptance test and problem resolution for applications involving networks, databases, middleware, ERP packages such as SAP or similar application frameworks, virtualized infrastructure.
Risk and opportunity management
ITIL v3 familiarity highly desirable.
Budget management experience desirable.

If you are interested in pursuing this opportunity, kindly reply back with your word format resume attached.

Please do refer your friends or colleagues if they are looking out for job opportunities.

Ashwin | Recruiter
2701 Dallas Parkway, Suite 550
Plano TX, 75093