Job Description :
Provide Level III support of the SD/OTC module; Consult and assist with issue resolution as required.
Identify root cause for recurring issues, make proposal for their elimination.
Take responsibility for conducting development work end to end (requirement analysis, estimates, functional spec, testing, etc.
Ability to work after-hours when needed for high priority issues.
Document business requirements; functional description and specifications of the business solution.
Collaborate with team members of the SAP Global Delivery Group to implement and support solutions.
Build and test system solutions, including creating formal test plans, test data and using a formal testing tool to log results.
Provide support and/or consultation on any production application in the SD/OTC area of responsibility.
Report on status of all work assigned.
Work with software vendors and external application resources in cases where the business solution requires it.
Ensure the OTC tasks are properly designed, implemented and tested in the SAP application.
Ability to review functional and technical specifications and make recommendations for improvement prior to development.
Experience working with a very formal change control process including incident/problem management.
Must have the ability to manage multiple priorities concurrently.
Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s
Adhere to a standard, global template and maintain the consistency of the global process model.