Job Description :
SAP MM Support

Plano, TX

Responsibilities :

Responsible for the sustain support the SAP Master Data Workflow program in maintenance processes and tools. May need to complete deliverables and contribute to end-to-end project solution as well as supports solution design and deployment.

Key point of contact for escalation of tickets from customer, materials, locations, and other teams. This includes researching, answering, and resolving questions sent to team

Research and resolve Service Manager tickets, troubleshooting issue, determining root cause, and providing resolution

Support the team members by helping with the workflow admin for all Master Data workflows support

Support minor enhancements with Unit Testing/Negative/ST/Regression/UAT Code migrations for Master Data

Support SAP ChaRM Ticket process

Assists in establishing and maintaining relationships with business partners

Clearly documents processes to be leveraged via training, job aids and appropriate communications