Job Description :

Location : Sacramento, CA

Duration : 12 months

JOB Description:

In accordance with the terms and conditions and scope of services included in the above reference contract, you are requested to submit a proposal for the services described herein.


The contractor is expected to work with individuals from Client’s SAP IS-U Customer Relations & Billing (CR&B) analyst and development teams, and our business unit analysts, to implement changes to our Energy Assistance Program (EAPR Project will include a new enrollment/recertification tracking system, changes to move-in, move-out and transfer workflows, and updated SAP and BW reports to support the change from a single rate subsidy to a tiered EAPR subsidy.

The individual will assist with overall system design, create program and workflow specifications, design and execute Customer Service and Billing test cases and system regression testing to ensure all automation is working as expected, the new subsidies are displayed appropriately on the customer invoices, and CSR contract management processes are not negatively impacted.

The contractor should be a senior level SAP IS-U CR&B Functional Analyst experienced with CRM, CCS, ISU Workflows and knowledge of billing and other ISU modules.

Mandatory Requirements

1. 5 years’ experience designing and configuring solutions in CRM and/or SAP CR&B front-office.

2. Experience configuring CRM Business roles and knowledge on Component

Workbench configuration.

3. Experience in factsheet configuration and process framework in contract management;

4. Experience in solving BDoc replication errors and contract replication errors.

5. Experience performing extensive testing of new CR&B processes.

6. Experience in writing test cases and working experience on one of the defect tracking application like HP ALM, JIRA or TFS.

7. Excellent communication skills are required.