Job Description :
Role name: SAP CS (Customer Service) - Functional Consultant
Location: San Jose, CA
Competencies :: Enterprise Platform & Solutions : SAP Customer Relationship Management (CRM) : Service
Description:
Deep technical knowledge in SAP Customer Service Module
Experience with minimum 5 years of experience in Customer Service(CS) Module
Expertise in Returns, RMA Logistics, Repairs, installed base, warranty, renewals
Advanced knowledge on Notification, Service orders, Warranty and billing
Expert knowledge on Contracts -Value/Quantity/Service
Worked on revenue recognition
Hands on experience DIP profiles and Resource related billing
Repair Order process
Customer service master data Equipment master, warranty master, functional location, counters etc.
Knowledge on Idocs setup of partner profile, creating segments, testing idocs
Worked on Interfaces with both SAP and non-SAP systems
Ability to read and debug ABAP codes
Excellent written and verbal communication skills
Strong in-depth experience IN Logistics Execution, EDI/Idoc Integration, Warehouse Management / Shipping and system integration areas
Able to analyze business requirements, providing conceptual and detail design to meet business needs, performing necessary SAP configurations, writing detail specifications for development of ABAP custom programs, testing and implementing the automated solution
Worked on Interfaces with both SAP and no SAP systems
Ability to read ABAP codes
Must have excellent verbal and written communication skills, Analytical and Communication skills.