Job Description :
Previous IT Application production support experience is preferred
3-4 years of SAP QM and PP Master Data configuration and business process design required, minimum of 3 years of business experience, SAP Certifications related to QM or MM a plus
Ability to manage multiple priorities and responsibilities
Demonstrated proficiency at an advanced/expert skill level in process flow-chart software, and Microsoft Office suite
Excellent verbal/written communication and interpersonal skills at all levels
Ability to work with global IT team and business partners.
Capable of leading smaller projects including effectively managing deliverables for multiple locations
Demonstrated proficiency at an advanced/expert skill level in project management software, process flow-chart software, and Microsoft Office suite
Excellent verbal/written communication and interpersonal skills at all levels
Bachelor''s degree in Information Technology or related business field required
Work directly with the business at all levels to guide complex projects and develop innovative solutions
Ensure that best available solutions are implemented to satisfy business needs and serve as a liaison between the technical IT team and Business users.
Maintain, resolve and enhance IT solutions that support Isola business processes. Assist in documenting business processes and create presentations and diagrams in support of enhancement projects/initiatives. Develop functional specifications for software change requests. Perform testing of SAP changes and business processes
Focus on business process improvement re-engineering efforts and technology enablement
Facilitate blueprinting and design sessions and create functional requirements
Solicit feedback and comments from senior analysts and IT managers on proposed solutions and make necessary adjustments.
Serve as first level of support for IT Helpdesk for QM /MM master data issues and triage the tickets. Responsible for production support which may include overnight and weekend system monitoring on a rotational basis.
Provides timely status updates to IT Management and key business users.
Effectively interacts with all levels of employees as well as outside customers and vendors if required.
Keep self-updated on SAP roadmap and technologies in Operations domain.
Perform testing to ensure proper functionality of SAP changes/enhancements
Participate in global projects and other cross functional tasks, for continuous improvement securing global standards and harmonization
Perform other duties as assigned
Configure SAP QM to support business requirements
Support a global Quality Management environment analyzing needs across multiple sites
Conduct user training and knowledge transfer sessions

ADDITIONAL COMPETENCIES THAT ARE REQUIRED TO PERFORM JOB:
Ability to work in a fast-pace environment and multi-task.
Knowledge in Variant Configuration (LO-VC) with configured materials is an advantage, eg. classification system, object dependencies, variant tables/profiles
Knowledge of SAP PP (Production Planning) is a plus.
Good knowledge of ABAP Workbench and able to code in ABAP is a plus as well.
Strong analytical, communication, interpersonal skills
Ability to work with clients in US , Asia and Europe.
The position requires an individual with a deep understanding of the SAP Quality Management and PP master data processes and QM & MM modules as well as the key integration points with the Supply Chain (MM/WM), Logistics and modules in SAP.

Interested candidate can send resumes to nkumari(at)miraclesoft(dot)com or call 2 4 8 -4 1 2 -7 1 0 5 for more information.