Job Description :
PowerShell Scripting
Wilton, CT

Job Description:
This Application Support Associate is responsible for supporting in house enterprise software assets. The Application Support Associate will resolve incidents with our enterprise software platforms; will interact with developers and end users throughout the company; and will help maintain the enterprise environment. The Application Support Associate will need to learn about technology assets of varying levels of complexity and business criticality and will eventually become the Subject Matter Expert and escalation point for a subset of those applications.
Responsibilities would include:
Supporting critical enterprise software via incident handling and service requests
Performing maintenance on critical production servers
Improving existing support materials and processes
Joining an overnight coverage rotation for incident handling
Position Requirements:

Customer Expectations :
·Experience in support or application development, ideally in an enterprise environment with a focus on software support
· Is a quick, analytical thinker, and excellent problem solver under pressure; can diagnose and reverse-engineer a technical situation rapidly within a chaotic environment
· Can communicate clearly and excellently with a wide variety of people / functions and in a wide variety of formats (verbally, in writing, etc
· Is extremely open-minded, comfortable giving and receiving feedback, and will thrive in an environment that requires regular, passionate debate with extremely smart developers, support staff
· Values truth and excellence at all costs,even if that means being wrong
· Has extremely high standards and a maniacally low threshold for errors, bad processes, etc.

Preferred candidates would also meet the following criteria:
· Experience in a C#/.Net environment
· Experience with SQL Server
· Experience in an enterprise technology environment; familiar with ITIL standards and practices
· Experience working in or with a development team

Years of Experience Required - Minimum 5 – 6 Years