Job Description :
BPS Process Transformation Manager
Mountainview/Sunnyvale/San Jose – California
Full Time

Job Description • Proven experience in leading transformation projects in Process Excellence and Transformation lead role.
Ability to mentor Black-belt, Lean projects
Expertise in handling large sets of data, expertise in analytics
Drive realization of target FTE benefit, at Account level/BU level
Working with leadership, operating leaders in designing the continuous improvement programs to exceed client expectations
Complete know-how on tech and internet business processes, challenges and successful optimization track record
Experience in robotic process automation and artificial learning programs, technologies and successful implementation background
Experience in working with social media clients
Demonstrates a keen understanding of the changes in customers'' business and adjusts the value proposition accordingly, by maintaining a balance between the interest of the customer and that of our client.
Strong project management expertise, should have handled multiple high impact business impact projects
Flexible for travel across US and global Client sites
Builds systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (IPA/Analytics/IT etc
Communicates all relevant information about the business in decision-making forums, ensuring decisions are made in full knowledge of the issues; interact with clients/stakeholders and generates buy-in at overall business level
Communicates effectively across cultures and with global customers/stakeholders; represents the organization in appropriate forums
Problem solving and solution oriented mindset
Profile of Desired Candidate • Must have managed a minimum of 10+ high impact projects in Automation/Analytics end to end
Must have expertise in machine learning projects, RPA automation/Analytics life cycle management experience
Must be Lean / Black belt Certified from a reputed certifying body/organization
Must have experience in relevant domain (tech, internet, social media business optimization)
Must have 10+ years of work experience with minimum 5+ years of relevant experience in business process services / consulting
Must have excellent analytical, presentation & communication skill
Ability to independently develop solutions for complex business functionality
Experience 10+ years
Certification Black Belt Certification, Analytics / Automation certifications
Experience in working with Tableau, R, Minitab
Industry Type Comm Tech, BPS (Digital Ops)
Education UG - Any Graduate - Any Specialization (Must have)
PG – MBA or MS (Desired)