Job Description :
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Please find the job description below and let me know your interest.

Position: ServiceNow Developer

Location: Minneapolis, MN

Duration: 6+ months

Mode of Interview: Phone and F2F/Skype

Job Description:

Position Description

This position will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform.  This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform.  Perform day to day support and maintenance, work with the ITSM and ServiceNow oversight committee to develop solutions in ServiceNow and coordinate support and development efforts. Provide software configuration, workflow administration, report setup, data imports, and integration. Assist with the development and deployment of ITSM methodologies and procedures to guide the adoption process. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of organizational directives and business goals.

·Enhance, formalize and standardize ITSM processes and procedures

·Collaborate with decision makers, systems owners, and end users to define business and operations requirements and systems goals.

·Analyze incident, problem and change data to create meaningful reports.

·Work closely with ServiceNow functional teams to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

·General support, administration and maintenance of ServiceNow platform and associated applications.

·Configure and improve core and custom application and develop systems integrations and process automation.

·Coordinate application and platform upgrades.

·Create ServiceNow reports and dashboards.

·Work directly with end users to resolve support issues within ServiceNow.

·Perform follow-up activities associated with major outages and problem management.

·Responsible for organizational incident, change and planned outage communications.

·Ensure that methodologies/processes are standardized and utilized for all forms of ITSM.

·Build an understanding of Service Management service level agreements/key performance indicators, and work to ensure they are minimally affected by changes.

·Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, staff, and other employees so that issues are well understood as they are resolved.

·Collaborate with other IS staff to guide Service Management best practices.

·Other projects and duties as assigned.

Education

Bachelor''s degree in Computer Science preferred; demonstrated experience may be considered in lieu of degree. 

Required Experience

ServiceNow System Administrator Certification. Two or more years of ServiceNow administration in an enterprise environment. Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production. Proven experience with ITSM practices, process flow analysis, and methodology development. Experience overseeing the design, development, and implementation of ITSM practices, facilitation programs and process review. Able to document change control procedures in a user-friendly language.

Preferred Experience

Experienced in developing and implementing ITIL processes such Problem Management, Access Management, Configuration Management, Change Management, Incident Management, CMDB and Release Management. Experience is health care or managed care. Demonstrated experience using service intake tools such as ServiceNow. ITIL V3 Foundation Certification.
             

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