Job Description :
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Job Req – Helpdesk Technician

· Onsite in Reston, VA

· 4+ years experience required

· Right to hire – after 6 months





Job Description:

Provides Tier 1 support of Windows and MacOS Desktops, including incoming tickets, calls, email, and verbal requests for IT related services. Installs, configures and supports end user computer systems, printers and software. Manages user accounts, passwords and applications assignments. Monitors and reports on systems for proper functionality and availability.



Job Req – Helpdesk Technician

Onsite in Reston, VA
4+ years experience required


Applicants should have basic working knowledge of the products and concepts below:

Windows and Apple MacOS Admin Experience
Basic experience with Active Directory
Basic experience with DNS, DHCP, IP Routing
File sharing & NTFS permissions
Office 365, Outlook, Configuring email accounts on smartphones
Firewalls, VPN, Port forwards, Access Rules
Reloading Windows and installing hardware drivers
Migrating user data between workstations
Virus and spyware removal
General desktop troubleshooting


Responsibilities

Responsibilities will be assigned by Management, and can include any or all of the following work activities:

Perform Install, Move, Add, Change (IMAC) services for all IT requirements on the project.
Provide training and support of end users for virtual machines/environments.
Assist in supporting capacity planning team and scaling of solutions.
Support local on-site patch panels, switches and routers.
Provide troubleshooting support for VDI/virtual machines, servers and LAN/WAN.
Manage all VOIP phones, including troubleshooting phone issues, and opening Trouble Tickets with Comcast when an issue arises from the Phone Service.
Provide IMAC services for the phones.
Provide weekly and ad hoc status reports.
Support special projects as required.
Collect, analyze and report Metrics as required.
             

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