Job Description :
They have a strong internal staff with members in US, India, and Philippines. They have been live with ITSM full suite (Incident, Problem, Change, and Knowledge) and operate under agile methodology in 3 week sprints. Need someone to come in and support the team with many business interactions and documenting while also doing service catalog requests and communicating status updates. Agile Methodology preferred. (See screening questions below)
-Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements
-Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation
-Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document.
-Act as POC for Service Catalog Requests, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements.
-Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met.
-Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests.
-Understand and encourage best practice implementation of ServiceNow to ensure supportability and scalability across the Enterprise Accountability of a request from beginning to end including testing and customer demo as required
-Provide business requirements documentation for new functionality or enhancements into ServiceNow Regular communication with requestors Coordination of demos and testing with requestors to validate functionality
-2-3 years working experience as a Product Specialist or Business Systems Analyst for ServiceNow ITIL Foundations
-Certified v2 or v3 Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently. Strong oral and written communication skills?
Screening Questions:
What would you consider as the key strengths of a business analyst?
Do you have experience with SDLC agile and what are the key phases?