Job Description :
Job Description
Performs field support activities with direction from Sr. IT Analyst level personnel, which may include:
Installation, configuration, and troubleshooting of desktop software - Examples include, Windows 7, 8 and 10, MS Office Suite 2010/2016, anti-virus and encryption software.
Participate in and lead projects for hardware rollouts, adds and moves, as needed.
General IT technical support, troubleshooting and documentation for customers and internal IT staff
Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
Perform user and system requirements gathering and analysis
Determine requirements, design and build for customer use hardware
Determine proper installation parameters for software and hardware
Analyze, detect, identify and correct technical problems and deficiencies
Properly escalate issues and follow through to successful resolution
Monitor system performance

Candidate should have:
Excellent customer service skills and professional conduct
Knowledge of personal computers and peripheral devices
Ability to apply logic in analyzing technology solutions
Strong organizational and communication skills
Ability to perform effectively both independently and as a team member
Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10
Understanding of system imaging utilities such as Ghost, TrueImage, SCCM
             

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