Job Description :
12 months contract
position for a Remedy Subject Matter Expert (with Atrium Console and CMDB)
in San Francisco, California
Interview: phone and WebEx
Visa status: US permanent residents are preferred, but candidates holding valid work visas (H1B, EAD, OPT EAD, TN) are accepted!
Rate: $50/hr C2C
Job Description:
Responsibilities of a Configuration Administrator/Librarian:
A Configuration Administrator/Librarian is the only person who has the authority to manage the Configuration Management Library and all the master copies of CIs.
This role is responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
A Configuration Administrator/Librarian provides information on the status of CIs.
In a multi-customer environment, the Configuration Administrator/Librarian is the super user for all the accounts that are assigned to him or her.
The Configuration Administrator/Librarian is responsible for ensuring that all the CIs are registered and that these records are correct and up to date.
He/she should update a CI record as soon as a Change occurs.
The Configuration Administrator/Librarian is responsible for registering a new CI when needed, transitioning a CI into a new state, creating or adding new features to a CI, viewing and monitoring all CIs, and removing a CI when it is not needed.
Remedy Reporting person should have knowledge on this – used to working with tables – Business Objects or Crystal Reports.
Remedy Super User – not a developer, but someone who knows there way around SMC and Atrium, strong Excel (V-Lookup) skills, data analysis and effective communications.
Data analysis.
Strong with Excel.
Data clean up.
Run reports.
Explain to management if there are any issues.
Keeping CMDB cleaned up (thousands of duplicate assets and several errors in logs) – keeps running Excel sheets to show what’s been done and how many records have been cleaned up
Need to know backend Remedy CMDB tables – this is where they extract info, give reports and analysis. (Front end is GUI interface and backend is where data goes into

Qualification:
Minimum of 5 years’ experience with Remedy doing CMDB cleanup.
SQL experience running reports and doing joined tables.
Data Analysis experience.
Strong on Excel.
Experience doing data clean up.
Experience interacting with upper management.
HCM experience (Atrium Console) – looking at logs and seeing what failed and why.