Job Description :
Strategy & Planning


Provide thought leadership to ensure quality and maximize value delivery.
Enable consistent results through development of standard release processes, ensuring that the Salesforce delivery teams’ needs are met.
Define and evolve strategies that support metadata as source code and Continuous Integration/Delivery.
Identify third-party tools and technologies that will assist in the management of our Salesforce configuration.
Utilize a continuous improvement approach to release management.
Implement the appropriate strategies for controlling and migrating changes through the environments, ensuring there are repeatable processes with sound change management.
Build a release management workflow at enterprise scale that will ensure successful migrations.
Define roles required to support the release management workflow.
Define and support a standard migration (deployment) process, including how to handle rollbacks and hotfixes.
Understand and make recommendations to improve reliability and sustainability of regular configuration and deployment activities for the enterprise.
Identify and recommend the automation of various functionality in the Salesforce delivery process.
Define and manage release readiness and success criteria based on business requirements
Acquisition & Deployment
Assist in bridging development and support staff when it comes to new development releases.
Develop a framework that identifies relevant configuration items as part of a Salesforce release.
Support environment integrity throughout the Salesforce shared sandboxes.
Prioritize work to enable fast response times.
Address scalability of solutions.
Work closely with delivery teams to educate them as well as enabling them to reach their goals.
Mitigate risks associated with deployments through the environments. Develop contingency plans in the event of failed deployments.
Assist with improvements of the delivery automation framework that supports Salesforce delivery efforts.
Identify migration tasks that must be completed and their associated timeline.
Define and manage release schedules and milestones.
Implement best practices consistent with an agile development methodology.
Manage change control processes for a release.
Proactively identify and mitigate risks and remove obstacles to release.
Guide the completion of root cause analysis to ensure issues do not recur.
Communicate plans and status, and escalate issues as required.
Coordinate product releases, ensuring cross-team communication and ensuring that Salesforce requirements are met in the process.

Operational Management


Act as a Subject Matter Expert in the discovery and investigation of critical production problems as required.
Perform environment refreshes while ensuring they are done appropriately.
Ensures that sandboxes are created to meet development requirements and reduce the impact of erroneous refreshes.
Fulfill the capabilities of a system administrator in Salesforce, such as submission of support tickets for environment issues and requesting or configuring Salesforce enablements.
Work with development staff to troubleshoot environment issues.
Track and coordinate defect resolution across the life of an issue.
Capture data and build metrics reports to communicate quality of releases and to help drive the continuous improvement of the release process over time.



Incidental Functions


Work in an agile development environment.
Conduct research into new technologies, including tools, components, and frameworks.
Mentor and coach delivery team members to follow good configuration processes.
Project and task management and reporting as necessary.
Make presentations to multiple levels of management, clients, and peer groups as requested.
Provide tier 2, on-call support for critical deployment problems and issues.
Assist with other projects as may be required to contribute to efficiency and effectiveness of the work.
Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.