Job Description :
Hello,
Hope you are doing well.
This is Swaroop from Keylent Inc;
We have an Urgent opening on Remedy Support Engineer Position at Boise-ID
Skill set : Remedy Support Engineer
Job Location : Fort Worth-TX
Rate : Open
Duration : Full Time/Contract
Availability : Immediate
Job Description:
Job Responsibilities:
* Serves as subject matter expert, possessing in depth knowledge of a
particular area, such as business, computer science, engineering, mathematics, or the various sciences.
* Provides technical knowledge and analysis of highly specialized
applications and operational environments, high level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.
* Participates as needed in all phases of software development with
emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.
Candidate Requirements:
* Minimum 3 6 years related experience with in relevant field
* Bachelors Degree or equivalent work experience in lieu of degree
* One of the following certifications Remedy Foundation Training, Client
Certified Foundation, IBM Certified Associate, Oracle Certified Associate.
* Two (2) years hands on experience in performing the installation,
upgrade, configuration, application development, and/or customization, administration and integration of the BMC ITSM Remedy based applications (including AR System Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium Configuration Management Database (CMDB
* Application development experience enhancing out of the box BMC ITSM
Remedy based applications including AR System , Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium CMDB
* Application customization experience customizing new forms, objects,
workflow, etc. layered with out of the box BMC ITSM Remedy based applications and AR System including Incident Management, Change Management, Problem Management, Service Request Management (SRM), Service Level Management (SLM) and Asset Management and Atrium CMDB
* Hands on experience with Tier 2 and Tier 3 support model in IT
Operations mission critical 24x7 environment
* Expert level troubleshooting, analytical and problem solving skills
* Good communications and interpersonal skills, both verbal and
written
* Mastery of the Microsoft suite to include Office, Excel, Word,
PowerPoint and Visio
* Experience with Remedy mid tier, AR system and database performance
tuning/performance optimization
* Systems administration, infrastructure engineering, and
network/security engineering, database and data management experience is preferred
* Experience with ITSM Analytics , Business Objects Enterprise ,
Dashboards for BSM and Crystal Reports preferred
* Experience with SQL queries/reports from MS SQL Databases