Job Description :
Job Title: RDKB Triage
Location: Philadelphia, PA
Duration: Long Term
Job Description:
Triage customer reported issues and issues originating from Field data analysis.
Troubleshoot issues in RDK Broadband, Video and Camera devices.
Usage of various tools (Splunk, Tableau, Einstein etc…) and review device logs to get to the root cause of the issues.
Interact with various teams within the RDK Team (Development, Release Management, Tools, Test etc) constantly on field issues.
Provide technical help to the Support teams and the Customers.
Review code to understand functionality and help resolve field issues.
Document technical solutions to be shared with the customers.
Proactive log Data Analysis and Metrics.
Skills:
Degree in Engineering or Computer Science.
10+ year Development experience with Linux and embedded devices.
Strong development experience and Scripting experience (Shell, Python scripts
Experience in Cable set top box
Strong knowledge in Networking, TCP/IP, Wi-FI standard, TR-069, SNMP, Docsis etc.
Knowledge of C, C++, Java.
Excellent technical writing and verbal communication skills
with