Job Description :
IDEALFORCE has a CONTRACT position available immediately for a QA Analyst/Lead to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. There is a possibility that this position may become full time after 6 months, only candidates authorized to work for any employer without a sponsorship need to apply.

Job Duties:
Job Description for Temporary Employee for WIC Management Information System Quality Assurance Supervisor position:
The Arizona WIC Program, including the WIC Consortium, requires a QA Supervisor to manage the QA activities of all the WIC Applications managed by ADHS IT. This position will be responsible for supervising the QA activities of HANDS, Clinic Search, Complaint Tracking, Vendor Web and WIC Mobile applications, any other external interface applications or devices to HANDS applications.

Primary Responsibilities:
Supervises the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed
Trains staff on operational procedures and troubleshooting techniques
Receives guidance and oversight from the manager
Prepares QA and UAT Test Plans
Creates manual test cases and test data for Quality Assurance and User Acceptance Testing
Attends and coordinate meetings and discussion sessions like JAD, Requirement review meetings etc.
Reviews all relevant documentations like Business Requirement Documents, Functional Specifications, etc.
Manages, reviews, and create bugs
Participates in the release activities that include participating release meetings, approving the builds, monitoring release progress and conducting smoke test in the new build
Coordinates and supports User Acceptance Testing


Qualifications:
Skills and Abilities:
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Demonstrated ability to balance, prioritize and organize multiple tasks.
Demonstrated ability to work collaboratively in teams and across organizations
Demonstrated ability to synthesize feedback and adjust plans accordingly
Demonstrated ability to build strong relationships inside

Knowledge and Experience:
Thorough knowledge of service offerings, customer service principles and processes, web-based applications, computer/networking hardware, standard operating systems, common third-party software applications, mobile application testing and database language
Operates with no supervision in a complex environment
Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate; plans the work of others to sustain agency objectives
Defines immediate and long term goals, priorities, and operational plan to ensure team goals are aligned with the goals and priorities of the organization
Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships

Education / Experience:
Bachelor''s degree plus 5 or more years of experience in related discipline (or equivalent experience)

Additional Information :
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. ?

THIRD PARTY CANDIDATES:
Email your candidate/s resume to pete dot tylor at along with the following details: Rate, Current location and Availability.

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.