Job Description :
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Skills: PM - Office 365
Location: Redmond, WA

JD for PM role:
Strong experience working directly with customers and clients
Strong experience of work on Product/service onboarding with customer.
Strong customer relationship management experience and ownership of customer
Strong experience of on Share point , Office 365 from Administrative, support standpoint
Good Experience on create, test, and consume API/web services, is nice to have
Good experience on CNET, ASP.NET, Web UI development, debugging, unit testing - is nice to have
Engage with customer, collate feedback/concerns and drive it diligently to closure
Support and trouble shoot issues from customer
Work closely with engineering team to ensure customer priorities are planned/ met.
Ensure highest level of Customer Satisfaction
Drive on the KPIs and scorecard on weekly/monthly basis
High responsiveness and experience on working in SLA model is nice to have.
Strong program management, verbal and written communication skills.
Excellent verbal, communication, collaboration, presentation & interpersonal Skills
Experience with enterprise customers would be helpful and nice to have.

Client : Client of Terminal Contacts LLC