Job Description :
Work Experience/Skills
Must have a solid grasp of the technology as a whole to be able to identify changes and detect collisions and scheduling issues.
A solid understanding of how people go through a change and the change process.
Experience and knowledge of change management principles, methodologies and tools.
Exceptional communication skills, both written and verbal.
Excellent active listening skills.
Ability to clearly articulate messages to a variety of audiences.
Ability to establish and maintain strong relationships.
Ability to influence others and move toward a common vision or goal.
Flexible and adaptable; able to work in ambiguous situations
Forward looking with a holistic approach.
Organized with a natural inclination for planning strategy and tactics.
Problem solving and root cause identification skills.
Able to work effectively at all levels in an organization.
Must be a team player and able to work collaboratively with and through others.
Acute business acumen and understanding of organizational issues and challenges.
Familiarity with project management approaches, tools and phases of the project lifecycle.
Experience with large-scale organizational change efforts.
Requirements
1. ITIL Foundation Certification required.
2. ITIL Expert Certification desired.
3. Minimum of 2 years'' experience with Remedy (version 7.6.04 or greater), including the Change Management Module, or equivalent ITSM tool.
4. Excellent communication skills listening, verbal and written, including meeting management and facilitation.
5. Understanding of IT Service Management (ITIL certifications, a plus
6. Working knowledge of Change and Release Management methods, tools, terminology and industry practices.
7. Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality .
8. Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles.
9. Strong understanding of IT Change Management, configuration management and service level management principles and practices.