Job Description :
Job Posting Title: Project Manager
Location: Franklin Lakes, NJ
Duration: Long Term
Exp:8-10 Years Required
only Locals
I will need month and date of birth and last four of social security number as well as the loe
Consultant Title: Member Experience Manager - EGWP (Medicare Part D)
Job Description:
The main role of the Member Experience Manager is to manage the development, review and approval of Medicare beneficiary plan-related communications as required by the Centers for Medicare and Medicaid Services (CMS This client-facing position will work closely with internal Product and Account Management partners to understand client requirements in order to develop a communications approach that meets the client requirements.
The scope of programs handled by this person will include, but is not limited to, annual update of our main suite of customizable plan documents used in each of our clients’ member enrollment package, welcome kit, and annual renewal package.
The Member Experience Manager will function independently as a member of the team, and also work in partnership with our Marketing Operations Team as needed, to ensure all communication content meets
CMS, client, and Express Scripts requirements, and are mailed in order to meet CMS-mandated
time frames.
In addition, the person in this position would be responsible for ensuring all production forms and matrices are completed and provided to Marketing Operations as a part of ensuring accuracy of the communications and/or mailing.
This position requires the following core skills to be successful:
Excellent interpersonal skills
Strong communication skills (oral and written)
Ability to follow documented processes and work instructions
Ability to manage multiple projects under tight timeframes
Ability to work in a dynamic business environment
Ability to work well with all types of work styles
Extremely detail oriented multi-tasker with strong organizational skills
Strong self-starter with excellent time-management skills
Responsibilities:
Manage client requirements and the development of member communications within a defined scope.
Oversee the development, review and overall timelines for assigned portfolio of clients.
Prioritize and maintain project schedules for all materials to understand status and timing as well as
assess and mitigate risks.
Provide Marketing Operations with the appropriate document releases and mail package contents and specifications.
Qualifications:
Bachelor’s degree or higher
Minimum 3 to 4 years communication and program management experience
Experience in client-facing interactions
Minimum of intermediate level Microsoft Word and Excel skills and ability to work with a variety of
web-based tools
Demonstrate ability to manage multiple projects concurrently under tight timeframes and extreme pressure.